Shipping policy

At Koop Online, we are passionate about providing you with the most affordable eyelash extension products in South Africa. As the leading Manufacturer in the industry, we take pride in our products and services. We understand the importance of timely delivery and hassle-free returns. We want you to be completely satisfied with your purchase, and offer a hassle-free returns policy if you are not.

Our shipping policy is simple and straightforward.  Once your order has been placed and payment has been made, we need to allow 1 working days for manufacture and 2 to 4 working days for standard Economy Shipping. We use  PUDO to ensure your order arrives quickly and in perfect condition.

Overnight Shipping is only available on Standard Size Parcels should you parcel be bigger than Standard we will let you know the rate. 

 We offer competitive shipping rates, and free shipping on orders over R2000.Our returns policy is designed to make your life easier. If you received the wrong product, you can return it within 7 days for a full refund or exchange. We believe in building trust with our customers, and our transparent policies demonstrate our commitment to your satisfaction.